Delivery & Returns
See all Terms and Conditions here
LAST POSTING DATES FOR CHRISTMAS: UK ONLY, SIGNED FOR & SPECIAL DELIVERY – THURSDAY 21st
Please phone in store for emergency Friday delivery as there will be an extra charge.
Last orders for same day despatch is 4pm Mon – Fri. If it is slightly after this, please ring us (01772) 252285 and we will try to help.
16.1 The charges for internal UK postage are as follows:
Royal Mail Special Delivery (guaranteed next day) £6.50
Royal Mail Signed For (recorded) Delivery (Please allow up to 5 working days.) £4.45
International Signed For Delivery (Royal Mail suggest 3-5 working days, although this will depend on the postal service of the other country) EU £8.95
16.2 ISIS reserve the right to amend postal charges at any time without notice.
16.3 ISIS will not be responsible for any delay in delivery once any package is in the hands of Royal Mail or other delivery service.
Cancellation & returns policy
6.1 If you wish to cancel your order: (a) you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 6.2 below.
6.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund, or 14 days of receipt for credit or exchange. The costs of returning goods to us shall be borne by you.
6.3 Upon receipt of the goods we will give you a full refund, credit for the amount paid or an exchange item as required, according to meeting the conditions of clause 6.2.
6.4 The rights to return the goods to us as referred to in clause 6.3 will not apply in the following circumstances: – In the event that the product has been used To any products that we have made or customised specifically for you
6.5 This refund policy refers only to on-line purchases and therefore is not applicable to purchases made in our retail outlets. The provisions of clauses 6.2, 6.3 and 6.4 do not affect your statutory rights.